F.A.Q.

What is Trackee?
How does Trackee work?
Where Trackee works?

Trackee works in 98% of the countries Worldwide, where a mobile phone reception is available.

Trackee cannot report the actual position of the tracker from sea and air.

The countries covered by Trackee are indicated below:

Afghanistan, Albania, Algeria, Angola, Argentina, Armenia, Aruba, Australia, Austria,, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bruneiarussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Channel Islands, Chile, China, Hong Kong, Macao, Colombia, Congo, Costa Rica, Côte'Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Democratic Republic of Congo, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana (UK), Haiti,Honduras, Hungary, Iceland, India, Indonesia, Iran (Islamic Republic of), Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia (Federated States of), Mongolia, Montenegro, Morocco, Mozambique, Mumbai, Namibia, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norway, Occupied Palestinian Territory, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of Moldova, Réunion, Romania, Russian Federation, Rwanda, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Sudan, Suriname, Swaziland, Sweden, Switzerland, Tajikistan, Thailand, The former Yugoslav Republic of Macedonia, Taiwan, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab emirates, United Kingdom of Great Britain and Northern Ireland, United Republic of Tanzania, United States of America, United States Virgin Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Viet Nam, Western Sahara, Zambia, Zimbabwe

Not covered:

Comoros, Democratic People's Republic of Korea, Eritrea, Myanmar, Somalia, Syrian Arab Republic, Yemen

What is the size of a Trackee R?
Does Trackee also record positions when there is no mobile reception?
Does Trackee use the Global Positioning System (GPS)?
Is it allowed to use Trackee in Air Transport?
Is the tracking data secure?
Terminology - Trackers
Terminology - Missions
  1. Select registered tracking device that will be used for tracking;
  2. Give a name to tracking mission;
  3. And select how often you want to receive location updates from tracker (that influences on battery life and cost)
  4. Optionally: Protect mission with PIN-code, that nobody without that code can import mission and read all related information.
How one can start Tracking Mission?
  1. Select registered tracking device that will be used for tracking;
  2. Give a name to tracking mission;
  3. And select how often you want to receive location updates from tracker (that influences on battery life and cost)
  4. Optionally: Protect mission with PIN-code, that nobody without that code can import mission and read all related information.
  • No costly subscriptions → You only pay when you actually need tracking.
  • No physical access to tracker necessary to stop a mission → Everything controlled remotely via the Online Tracking Platform
Why does the Online Tracking Platform show a movement although the tracker did not move?
What are the meanings of the different LED blinking lights?
  • Red - very short - indicating the switch on
  • Yellow once per sec - searching for network connection
  • Green once per sec - network found, establishing connection
  • Green every 8 sec - connection established - tracker ready for utilization
  • Green blinking every 8 sec: Everything okay
  • Yellow blinking every 8 sec: Connection failed - no mobile network available (e.g.: at sea). In most cases a yellow light indicates that the tracker could not connect to the mobile network. Once the tracker managed to connect, the blinking will turn green. In case the tracker blinks yellow when you started a mission, please change your location and restart the tracker. Once the tracker managed to connect, the blinking will turn green.
  • Red blinking twice per second, 6 seconds no light: Battery is low. Battery level is critical and a re-charge is necessary.
  • Red - permanent: The tracker reports an error. Please switch off the tracker for 10 seconds and re-start. In case red remains on, please contact us via support@trackee.io
  • No light: The tracker is out of charge.
Tracker is in use by another mission